
Holly Edge
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The insurance is great . But the app not so much. spins and spins keeps sending a password confirmation number this is after confirming. I have NO access to any of the 3 accounts that I have. Disappointing. I've also spent 2 hours on the phone with customer service and I.T. to try to resolve the email that keeps coming to me saying I need to sign documents. they confirmed yesterday I don't. But I still received another email at 730 am today concerning it. Address something on your end please.
1 person found this review helpful
The Travelers Indemnity Company
August 11, 2026
Thank you for your review and we apologize for your experience. If you would like to send us your policy number and any additional details to
[email protected] we would be happy to look into this. Thank you for choosing Travelers as your insurance partner.

Leessa West
When I go into the app, it tells me that I need to update it. when I click the update button it sends me to the Google store, but there isn't an option to update. There's only an option to uninstall or open. I uninstalled the app and reinstalled it, and the same thing happened. Usually, this app is really good, not sure what the problem is, but I need to get into my insurance. ID Card.
The Travelers Indemnity Company
August 17, 2026
Thank you for your review and we apologize for your experience. If you would like to send us your policy number and any additional details to
[email protected] we would be happy to look into this. Thank you for choosing Travelers as your insurance partner.

Lindsay Bowman
They continuously take out money they are not supposed to take out. If you select monthly billing they'll take out the full premium and then won't give you your money back for a long period of time spending hours and hours on the phone trying to fight to get the money back that they wrongly charged you. This has happened to me the last 2 months in a row causing me to have an overdrafted Bank account and I never overdraft my account. but not recommend Travelers Insurance due to this
3 people found this review helpful
The Travelers Indemnity Company
August 6, 2026
Thank you for your review and we apologize for your experience. If you would like to send us your policy number and any additional details to
[email protected] we would be happy to look into this. Thank you for choosing Travelers as your insurance partner.